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Common issues

A list of recipes when unexpected situations occur.

Troubleshooting

If you encounter situation that is not listed here, please report your issue.

General

Issue: I can see push messages, but there is no icon displayed next to the message.

Cause: There's something wrong with the default_icon_url value in the site settings.

Fix: Make sure the setting is set properly and the icon exists at the specified URL.


Browser console output

Issue: GET https://webpush.mobify.net/api/v1/clients/eefa7eb315c8ee17/<site-id>/ 404 (NOT FOUND)

Cause: This is expected in the unsubscribed scenario.

Fix: N/A


Issue: GET https://clarisonic.webnotify.me/service-worker.js?site_id=clarisonic&version=2.1.1.1&hash=2d8be60f net::ERR_FILE_EXISTS

Cause: This happens because we re-register an identical service worker, which we do in a number of places, just in case.

Fix:


Issue: XMLHttpRequest cannot load https://webpush.mobify.net/api/v1/events/clarisonic/61f6027b42d1d703/. Origin http://www.clarisonic.com is not allowed by Access-Control-Allow-Origin.

Cause:

Fix: